Top AI Chatbots for Customer Service in the Market
Driven by knowledge management, user support and customer service, businesses have shown a drastic interest in implementing AI chatbots into their websites. Some of the benefits of a seamless chatbot feature are improved customer service and customer engagement, better insights into consumer data, better lead generation, cost savings and more.
It is true that not every business needs an AI chatbot. Whether or not you will benefit from it depends on the industry you’re in, the type of service or product you’re offering and your target audience. Keep in mind that younger audiences are more likely to engage with a chatbot than older ones. Moreover, younger generations will have an easier time understanding that there isn’t a real person behind the chat window but a bot.
Before you decide to invest money in an AI chatbot service, let us help you learn more about your options.
Aisera
The Aisera customer service AI is a chatbot rooted in conversational AI and RPA (robotic process automation). It works for a business of any size, whether you’re a locally owned shop or a global corporation. The Aisera conversational AI bot can resolve support issues in a matter of seconds, leaving everyone satisfied — customers who get their answers quickly and employees who can focus on other tasks.
One of the many advantages of this particular bot is its ability to plug into the systems you already have like Salesforce, SAP, Oracle, Zendesk and ServiceNow. Your business will be able to deliver a revolutionary end-to-end service experience for users that improve customer satisfaction and Net Promoter Score (NPS) while drastically reducing support and operations costs. Aisera’s unique AI Customer Service solution provides self-service to consumers, with an Alexa-like natural language interface. It will learn as it goes and ultimately help your organization grow without a problem.
Aivo
Arguably the most famous AI chatbot on the market is Aivo. Hailing from Argentina, this company grew from a handful of employees to spanning nine countries in a few years. The Aivo bot works for large organizations and smaller businesses, and you can link it with Facebook Messenger, WhatsApp, webchat, mobile apps, phone messaging and others.
Most popular doesn’t always mean the best, but in the case of Aivo, its quality doesn’t fall far behind its popularity.
MobileMonkey
India-based MobileMonkey is consistently one of the top-rated AI chatbots on the market, even though it offers fewer options than the Aisera and Aivo services. This chatbot can be integrated with Facebook Messenger for a comfortable customer experience on this social media platform.
If you wish to reach more users simultaneously, MobileMonkey provides the option of broadcast messages or chat blasts. However, be careful with this feature because it may prove to be more bothersome than useful for your customers.
Takeaway
When choosing the right AI chatbot for your business, keep in mind all the different channels you utilize to reach your customers. Consider whether the chatbot you’re looking at has social media options and if you need those. Take into account the size of your business and how many customer connections you anticipate in a month. Most chatbots build their price models based on the number of customer service requests per month.
