The Role of Kindness in High-Performing Teams

By Jackie Sue Griffin, MBA, MS

“Three things in human life are important. The first is to be kind. The second is to be kind. And the third is to be kind.” — Henry James

High-performing teams have several characteristics:

● Open Communication

● Clear Sense of Purpose

● Mutual Respect

● Adaptability

● Empathy

● Kindness

It turns out that kindness is just as important in a professional organization as communication and collaboration. Let’s explore how kindness shows up in each of these hallmarks of high-performing teams:

Open Communication

Clear Sense of Purpose

Mutual Trust and Respect


Empathy and Kindness

Employees and leaders with these traits may result in high-performing teams, but they can also create a culture where empathy and kindness are the norm. And then just watch what that organization can do!